Shipping policy

All delivery times quoted on the Luna Art Online website are estimates based on availability, normal processing and delivery times. Luna Art Online may deliver items from the same order separately but will charge for postage and packing as per the original order.

Goods ordered will be delivered to the address given when the order was placed, subject to receipt of an order confirmation email.

All work will be sent to you by courier service. Luna Art Online will endeavor to deliver purchased art within 21 days (US mainland) of receipt of payment unless otherwise stated on the website, or advised by email from the gallery at the time of purchase.

If there is no one available at the delivery address to accept delivery of couriered goods, you will be notified of an alternative delivery date or place to collect the goods (US). Luna Art Online cannot accept responsibility for large goods that are returned to the post office and remain uncollected.

A signature will be required on delivery for couriered and special delivery purchases. Receipt of a signature at the delivery address for any order will act as proof that the order has been delivered to you.

Once the art work is considered delivered, responsibility for the work, risk of damage or loss will pass to you and you shall be responsible for insuring the work.

If Luna Art Online is unable to deliver your order within 30 days, the gallery will inform you as soon as possible and you will be entitled to cancel the order and obtain a full refund that will be paid to the credit or debit card with which you originally paid for your order.

Luna Art Online is not liable for any loss or damage suffered by you through any unavoidable delay in delivery of an order. Luna Art Online is not liable for any damage which occurs to an order after a delivery has been made.

Order cutoff time: 12:00 AM 
Handling Time: 1-3 Business day (Mon-Fri)
Transit Time: 3-21 Business days (Mon-Fri)
Shipping Fee: Free Shipping


  • Phone: +1 808-990-2391
  • Email:
  • Address: 1572 Moi Street, Wahiawa 96786 Hawaii, USA
  • Hours of Operation: Monday-Friday 6:00am -5:00pm
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